If you are about to launch a major marketing initiative, whether local or national, awareness or direct response, you probably are being asked to "measure the impact." or to "calculate ROI." Be aware that planning your measurement is part of planning the project itself.
One has to translate the business objectives of the promotion, or the RM program into measurable quantities that can assess whether those objectives are filled. Think in terms of the RM continuum. What are you trying to achieve?
* spread awareness: better have surveys to measure if they are aware, before and after
* get people to respond? Better have response mechanisms with data streams, and coded by source
* convert patients to drug? Getting doctors to write Rx? How is this data coming in?
* encourage advocacy? Make sure your advocacy tactics has a tracking breadcrumbs.
This sounds obvious as written, or in hindsight, but really this sort of planning requires a half day workshop of a cross-functional team.
At least.
